These are guidelines for preparing print ready files; guidelines will be different if you require graphic
services. Please submit files that are ready to print and do not require editing. Files that require
multiple revisions by the customer will incur graphic handling charges at the standard rate on the
second, and each subsequent version of the file provided.
Size
Documents should be formatted at size, or to scale, according to the layout for the specific product.
Layout guidelines can be found on the product pages at http://www.displaystar.com.
Format
We accept print ready files in the following formats: PSD, TIFF, and EPS. Files that require conversion
will incur graphic handling charges at the standard graphic design rate. Final size files are only required to be 100-150 dpi.
- EPS files: All text in EPS files should be converted to outlines.
- PSD files: Layers should be flattened.
Final size files are only required to be 100-150 dpi.
Bleeds
We do not require bleeds on your artwork.
Fonts
Please convert all fonts to outlines; we do not accept font files
Graphic Design Services
We offer professional graphic design services at the rate of $75/per hour, with a minimum of one hour.
We support the following applications: CS4 and earlier versions of Photoshop, Illustrator, and InDesign.
We also support Freehand MX. Please contact us for an estimate.
Proofs and Test Strips
For print ready files we do not require approval of a proof, though a printed proof can be requested for
$40.00 (includes overnight shipping.) We offer a test strip for $40 (includes overnight shipping.) These
services will add 2 days to your order processing time.
Color
Unless a printed proof is ordered, Display Star is not responsible for unsatisfactory color results. Art
submissions with specific Pantone Color call outs will automatically be converted to CMYK. If your job
is color sensitive, please contact us for information and pricing on color matching services.
Color Matching Services
If you require any specific color to be matched, please include a match print, or previously printed
media such as a brochure, business card or any printed sample with your desired color. We will make
an effort to match your specified color. Since we print in CMYK and not in spot PMS colors, the final
color printed may not exactly match the sample(s) provided. Please contact us for pricing.
How to submit print ready files to Display Star
Go to Send Us Art to upload your files.
Please reference your company name when uploading.
Production time starts the first working day after artwork is approved for printing,
not including shipping. Normal turnaround is three to ten working days unless
requested otherwise. There is typically no rush charge. Orders with less than a five
working day turnaround will be shipped Standard Overnight and billed as such. Any
order placed that requires a 3 day or less will not be guaranteed, See Below.
Rush Orders
For those rush jobs where DisplayStar has only one chance to fully produce the
graphics, the graphics will not be guaranteed. Should your graphics have a defect we will happily reprint the defective graphic/panel after your show at 50% of the standard price.
In most cases, this applies to all jobs with a turnaround of less than 3 days. All rush jobs ship via FedEx for overnight delivery.
We appreciate your cooperation by giving us as much time as possible to produce
your graphics. In the event your project finishes early it will ship via the scheduled
method. Please do not ask us to RUSH and then request ground shipping.
Once your graphics have been received by our Graphics Department, we will review
your graphic files to ensure that your artwork meets the requirements outlined in our
specifications to produce the highest quality product. If any modifications or a
change to the artwork needs to be made, you will be notified, and you will have the
opportunity to submit new artwork with the necessary changes. If you prefer to
have our Graphics Department make the necessary changes, you will be billed at a
rate of $75.00 per hour.
Once our Graphics Department has reviewed and approved your artwork, you will
receive a PDF proof via email. You will receive the proof within 1 business day of
submitting acceptable artwork to us. You must send back an approval e-mail before
your job is moved into production. Production time starts the first working day after
approval email is received and acknowledged.
PLEASE NOTE: An e-proof is only to ensure proper art elements are there and size
is correct. It does not ensure proper resolution or color accuracy.
Once your approval has been received, the printing process will take 3- 10 days.
Please note that these production lead times are from the date of approval, not from
the date that the artwork was received. If you have purchased graphics that are less
than our standard lead-time, then your graphics will ship standard overnight and
may not be guaranteed. If you purchased graphics with ground shipping and less
than standard lead-time one of our sales associates will contact you.
Shipping
Any Changes to shipping address must be received in writing to info@displaystar.com prior to shipment.
Shipping is FOB Beaverton, OR. Orders requiring fulfillment must be quoted. Fulfillment charges will apply to all orders with 10 or more shipping addresses.
PROOFS
Our proofing service is designed to ensure that we are providing the highest quality product. DisplayStar offers free proofs for murals which are larger than two pop-up mural panels. You pay for the FedEx overnight service. For the proof service to function most efficiently, we request that you and/or your client review the proof and provide Displaystar with approval as quickly as possible. Your rapid attention and approval will provide satisfactory production time ensuring the best trade show display graphics possible. Thank you for your cooperation.
Color Matching
There is a $50.00 color match charge per color. Color matching which exceeds one hour of time will be billed at $75.00/hr. The cost of color matching will include proofs. The customer will be responsible for the overnight freight on proofs.
Pre-designed Artwork DisplayStar is not liable for the accuracy of any "pre-designed" artwork submitted by the Client. It is the Client's sole responsibility to proofread artwork and submit to DisplayStar materials, which are fully approved and print ready.
* When reordering, colors MAY be slightly different then original order.
* If files are submitted and do not meet our bleed specifications, DisplayStar reserves the right to add a border to the file(s).
* If files are submitted in RGB mode, you are authorizing DisplayStar to convert the file(s) to CMYK mode. (converting files from RGB to CMYK will cause color shifting)
* We will only accept files emailed to DisplayStar.com or uploaded through our website.
Ownership of Artwork
All graphic design elements (referred to as artwork in these terms and conditions) created by DisplayStar are the property of DisplayStar until the artwork rights has been purchased, at which point the artwork becomes property of the purchaser (referred to as the Customer in these terms and conditions).The elements of design work for the project remain DisplayStar's property, and DisplayStar retain the rights for usage. This means, you own your finished product but we reserve the rights to the elements used to create the design including typography, patterns, stock art, textures, and shapes, etc.. Other than for the promotional use of DisplayStar, all services provided by DisplayStar shall be for the exclusive use of the Customer's said purposes only. Designs may not be used for other promotional items, website or printed materials without permission. Upon payment of all fees and expenses, reproduction rights for all approved final designs created by DisplayStar for this project shall be given to the said Customer. The Customer automatically grants permission to DisplayStar to showcase their artwork, created by DisplayStar, on the DisplayStar website. It is understood that no artwork displayed on the DisplayStar website can be used for any other purpose, by any individual or company except the purchaser of the graphic design and/or the party/parties given permission by the purchaser to use the artwork.
After Payment
DisplayStar is responsible for sending artwork, for which valid payment has been received, to the Customer. Once this artwork has been received by the Customer, however, DisplayStar is no longer responsible for the artwork, though DisplayStar will continue retain the artwork within its digital files.
Right to Refuse
DisplayStar reserves the right to use its sole discretion in refusing to print anything it deems improper or known to be illegal. Client expressly understands that DisplayStar, its subsidiaries, agents, employs and/or parent company, is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The Client represents and guarantees they have proper and legal title of all matter (of any form) submitted to our company for printing and/or publication. Client further understands that DisplayStar will rely upon such representation as grounds to engage in the printing of Client’s material.
Errors
In the event that an error is discovered in the Client's job after printing, Client bares sole financial responsibility and must pay in full for the job. Client agrees that, in the event DisplayStar is liable for an error in quality of print in the Client’s artwork, liability shall be limited to a re-print of the client's job no later than one (1) week after submission of claim letter by Client. To qualify for a re-print, client must submit a claim in writing to DisplayStar within three (3) days of receipt of the job. In no event will DisplayStar be liable for any damages beyond those set forth in this paragraph, or for any general, consequential or special damages that are claimed to follow by reason of the error. DisplayStar is not liable for failure to print the Client's job because of flood, fire, riots, strikes, national holidays, and shortages of material, orders of government, failure of transportation, illness, acts of god or other causes beyond the control of DisplayStar. In such an event, this agreement will be
suspended during the period of inability to perform and the terms extended for a like period. Neither party shall be liable to the other because of this suspension.
Indemnification
The customer will indemnify and hold harmless the printer, DisplayStar, its subsidiaries, agents, employees, officers and/or parent company, from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceeding that may be instituted, whether known or unknown, against DisplayStar on the grounds that said printing violates any copyright or any proprietary right of any person or entity.
Conclusion
The Customer agrees and is encouraged to ask questions, regarding any section or sections of these terms and conditions that he/she does not understand, before ordering any artwork from DisplayStar.
We strongly suggest that you setup your display upon receipt. While we
endeavor to ship you a perfect item, unfortunately freight damage does
occur. Any replacement parts or missing items will be shipped via FedEx
ground at our expense. We will be happy to ship any replacement parts or
missing items by an expedited method on your account.
Warranty Information
We stand behind our products. All of our displays are covered under warranty to be
free from defects in hardware material and workmanship if properly used under
normal conditions. Under this warranty we are limited to correcting or replacing, at
our discretion, any hardware or parts that shall be returned to us. This warranty
shall not apply to any products that must be replaced because of normal wear, that
have been subject to misuse, negligence, improper installation or accident, or that
have been altered by someone other than DisplayStar. Any units damaged during
shipping or transportation will be covered by us, if ship on our account. Any units
damaged during shipping or transportation on an account other than DisplayStar’s
will be the responsibility of the carrier. Our pop-up display units feature lifetime
warranty on the pop-up frame.
Returns
All orders from DisplayStar may be returned within three days of receipt for a full
refund with the exception of special order products and graphics. In order to return
or exchange all or part of your order, you must contact us for a Return Merchandise
Authorization number (RMA#). Please call us at 866-864-2831
All returned merchandise must be in the original packaging including instructions,
accessories, lights, etc. Any shipping and/or handling charges on the original order
cannot be refunded. At our discretion, we may levy a restocking fee of 25% of the
cost of items returned. DisplayStar is not responsible for shipping costs or damage
on returned items. Units to be returned should be packed carefully. Returns on
Popup Displays sold with free freight will incur a $65.00 return fee to cover the
outbound freight cost
GRAPHICS, EXHIBITION DRAPES AND TABLE SKIRTS ARE PRODUCED TO ORDER AND CANNOT BE RETURNED.
Defective Policy
We have found that we have very few defective display products but unfortunately it
does happen. In the event you receive a defective product we will send you a prepaid
FedEx Ground return label for repair/replacement of the item and/or may send
you replacement components. We may require pictures of the problem/issue prior
sending you a label and/or component. Defective items returned to us for a refund
will fall under the Return Policy and will be subject to the return fees listed under the
Return Policy.
